About etech

a specialist demeanor with the chance to choose ownership of each chat, simply call or e mail and uncover a solution For each buyer. 

Be open up and conscious of constant coaching, choose an Energetic job in general performance planning and target location.  

Builds and maintains organization relationships with customers by delivering prompt and exact expert services to market consumer loyalty  

extra initiatives, assignments or duties might be assigned so as to guide the Section/organization meet their targets and offering the final word services to our clientele. 

getting a shopper Support Associate, you need to be versatile when you regulate to modifying obligations and responsibilities given that the Office and the organization evolve.

Etech is an equal possibility employer. The group comprises of people with quite a few varied perform and daily life experiences.

The ability to Consider on your own ft in a fast-paced environment exactly where messages around chat and e-mail occur quick and furious

The perform surroundings features described here are representative of Those people an employee encounters whilst carrying out the crucial functions of this career. affordable accommodations could possibly be produced to enable people with disabilities to execute the essential functions.

Bellsouth helps make a choice to close its internal contact center asset in Nacogdoches, Texas 2003

Proactively build motion programs or supply tips to This system on successful ways to attain program adherence.

Etech has spread more info to a few nations around the world, with 7 U.S spots, one nearshore, and two offshore. With over 160 million voice interactions, 40 million chat & e-mail interactions, and 54 million high quality checking evaluations per year, Etech has the flexibility and scalability to spouse with companies of all measurements. 

Identifies and escalates priority issues by asking probing issues and using the know-how foundation program  

you'll offer partaking, responsive, well timed phone and e mail aid to buyer clientele, Sales, as well as other internal group users. You would be the place of Get in touch with for The customer and/or gross sales staff member as you retain them informed with the standing of open problems whilst actively Operating to troubleshoot and take care of them.

assess and synthesize user exploration conclusions, translating elaborate person encounters into actionable insights and figuring out Main complications to resolve.